Last updated: 17 February 2026
Thank you for choosing to be part of the BOXHYPE community ("BOXHYPE", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy or our practices, please contact us at [email protected] with the subject line: [ATTN: PRIVACY].
This Privacy Policy applies to all information collected through our websites, online store, mobile applications (if applicable), and related services, sales, marketing, or events (collectively, the "Services"). BOXHYPE does not offer Software-as-a-Service (SaaS) products and does not operate membership management platforms for third parties.
Please read this policy carefully as it will help you make informed decisions about sharing your personal information with us.
WHAT INFORMATION DO WE COLLECT?
Personal Information You Disclose to Us
We collect personal information that you voluntarily provide to us when you:
• Make a purchase through our online store
• Contact us for support or enquiries
• Subscribe to marketing communications
• Participate in promotions, competitions, or giveaways
This information may include:
• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely by third-party payment providers)
• Any other information you choose to provide
Payment Data
All payment transactions are processed by third-party payment processors. We do not store full payment card details.
Information Automatically Collected
When you visit our Services, we may automatically collect certain information such as:
• IP address
• Browser and device type
• Operating system
• Pages visited and usage data
• Referring URLs
This information is used for security, analytics, and to improve our Services.
HOW DO WE USE YOUR INFORMATION?
We use your information to:
• Process and fulfil orders
• Communicate with you about purchases, returns, or enquiries
• Send marketing communications (where permitted)
• Improve our website, products, and customer experience
• Comply with legal and regulatory obligations
• Prevent fraud and maintain security
LAWFUL BASES FOR PROCESSING YOUR INFORMATION
We process personal information based on:
• Performance of a contract (e.g. fulfilling orders)
• Legitimate business interests (e.g. improving our Services)
• Legal obligations
• Your consent (e.g. marketing communications)
WILL YOUR INFORMATION BE SHARED WITH ANYONE?
We may share your information in the following circumstances:
• With service providers who help us operate our business (e.g. payment processors, delivery partners, IT providers)
• To comply with legal obligations or lawful requests
• In connection with a business transfer (e.g. merger or sale of assets)
We do not sell your personal information.
WHO WILL YOUR INFORMATION BE SHARED WITH?
We may share information with:
• Payment processing providers
• Shipping and logistics partners
• Website hosting and analytics providers
• Marketing and communication platforms
All third parties are required to protect your information and use it only for the services they provide to us.
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
Yes. We use cookies and similar technologies to enhance your experience, analyze usage, and support marketing activities. You can control cookies through your browser settings.
DO WE USE GOOGLE MAPS?
If location features are enabled on our website, Google Maps APIs may be used. Use of Google Maps is subject to Google’s Terms of Service and Privacy Policy.
HOW DO WE HANDLE SOCIAL LOGINS?
If we offer social login options, and you choose to use them, we may receive certain profile information from your social media provider. We use this information only to facilitate account access.
IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
Your information may be stored or processed in countries outside your country of residence. Where required, we implement appropriate safeguards to protect your personal data.
HOW LONG DO WE KEEP YOUR INFORMATION?
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
HOW DO WE KEEP YOUR INFORMATION SAFE?
We use appropriate technical and organisational security measures to protect your personal information. However, no online system is completely secure.
WHAT ARE YOUR PRIVACY RIGHTS?
Depending on your location, you may have rights to:
• Access your personal data
• Request correction or deletion
• Object to or restrict processing
• Withdraw consent at any time
To exercise your rights, contact us using the details below.
CONTROLS FOR DO-NOT-TRACK FEATURES
We currently do not respond to Do-Not-Track browser signals due to the lack of an industry standard.
CCTV POLICY (WHERE APPLICABLE)
Where CCTV is used at BOXHYPE premises, footage is collected for safety, security, and crime prevention purposes only, and handled in accordance with applicable data protection laws.
DATA REMOVAL REQUESTS
You may request deletion of your personal data by contacting us at [email protected]. We will respond in accordance with applicable laws.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
Email: [email protected]
Subject line: [ATTN: PRIVACY]
DO WE MAKE UPDATES TO THIS POLICY?
Yes. We may update this policy from time to time. The latest version will always be available on our website (boxhypetraining.co.uk).
